Returns & Exchanges

At Trade Coffee, we want you to love every sip, which is why we offer our First Bag Guarantee to ensure you find your perfect match. Due to the perishable nature of roasted coffee, we cannot accept physical returns, but we are committed to making it right if you are unsatisfied.

1

Contact Our Experts

If your first delivery isn't what you expected, reach out to our Customer Success team within 7 days of receipt to initiate a First Bag Guarantee claim.

2

Update Your Taste Profile

Work with our coffee curators to adjust your flavor preferences and brewing methods to better align with your palate for future shipments.

3

Receive a Replacement

We will ship a different coffee selection from a top-tier roaster to your door at no additional cost to ensure you find a brew you enjoy.

4

Donate the Original

Since we do not take back open or sealed bags of coffee for safety reasons, we encourage you to share the original bag with a friend or neighbor.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing